The Best Help Desk Software Deals This Week*
- Salesforce – Free trial, no credit card, no hassle – sign up only takes 2 minutes.
- ManageEngine – Free for 14 days - no credit card required
- Freshdesk – Free trial - no credit card required
* Deals are selected by our commerce team.
Top Help Desk Solutions by Features and Benefits
- Best Overall: Zendesk »
- Best for Startups: Zoho »
- Best with HR: Zendesk »
- Best for Small Businesses: ManageEngine »
- Best for Financial Services: Freshdesk »
- Best with CRM: Salesforce »
Frequently Asked Questions
Question:
Are there pre-built integrations with popular third-party applications, such as email platforms or project management tools?
Answer:
Yes, the recommended help desk software comes with ready-to-use integrations for popular third-party apps like email platforms and project management tools. This ensures a hassle-free setup, allowing your team to streamline processes effortlessly.
Ask an expert: Zendesk »
Question:
Is there a trial or demo period available to assess the software's suitability before making a purchase?
Answer:
Yes, Many solutions we've reviewed provide trial or demo periods, offering a chance to assess the software's suitability before purchasing. This allows you to explore features, interface, and functionality, ensuring a perfect alignment with your organization's requirements.
Ask an expert: Zoho »
Question:
Is it possible to configure different levels of access for support agents and administrators?
Answer:
Llisted help desk solutions offer customizable access levels. This allows your support team to efficiently handle day-to-day tasks, while administrators can manage settings, permissions, and system configurations. This capability is crucial for maintaining security, streamlining workflows, and ensuring appropriate access tailored to each team member's role.
Ask an expert: ManageEngine »
Question:
Can you help transfer data from our old ticketing system to the new one?
Answer:
Our recommended help desk software offers robust tools and support for transferring data from your old ticketing system to the new one. Most of the companies also provide dedicated consultant to walk you through the process at no cost.
Ask an expert: ManageEngine »
Question:
How easy is it to set up and implement the help desk software?
Answer:
Our research, based on user reviews and company information, indicates that these solutions offer user-friendly interfaces and clear onboarding processes. Users appreciate and often commend the robust support provided, ensuring a smooth implementation experience for businesses of all sizes.
Ask an expert: Zendesk »
Our Top Picks
BEST OVERALL
Zendesk
BOTTOM LINE
World's #1 CRM platform for business of all sizes
BEST VALUE
Freshdesk
BOTTOM LINE
Help desk software trusted by over 100,000 businesses
TOP PICK
Zoho
BOTTOM LINE
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